Prior to purchasing any IT product or service, the designated office/person for IT approvals in your department should review and approve the request.

You can prepare by viewing our guides on recommended information to have on hand:

• For Researchers
• For Educators
• For Administration and Support Teams

A department representative should then submit a request to IT using the steps below:

1. Go to the IT Ticketing Portal and sign in with your UM SSO.
2. Click on Submit a Ticket, the Service Catalog will appear.
3. Click on IT Procurement
4. At the IT Procurement window, click on BPM 12004 Policy
5. At the BPM 12004 Policy window, click the appropriate option:
   • Software Approval: Use this option for desktop software, local or hosted application services, or cloud services.
   • Hardware/Other Approval: Use this option for non-standard hardware purchases, instrumentation, or a combined hardware/software solution.
6. Fill out the required information and attach any documents that you already have obtained regarding your request:
   • Quotes
   • Terms of Service/Use/Sale
   • End User License Agreements (EULA)
   • Security Evaluations (e.g. HECVAT, SOC2, ISO 127001, etc)
7. Be sure to list any deadlines associated with your request - this will help IT in prioritizing your request.
8. Click on Submit
9. The IT Help Desk will reach out and initiate the IT Compliance Process.